"We need them to articulate, and many people can't because they're not sure themselves," said Lynn Jachney, who started Lynn Jachney Charters in 1968. "I try to get them to define the makeup of their party, whether it's couples or families, children, nannies, anybody who needs any special attention. Is there a particular sport they're looking for? Are they aiming to play golf and are we working around that? If there's an elderly in-law coming, the shape of the boat, the amount of climbing around, is a factor."